Refund Policy

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. 
The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order for all products except customizable steering wheels within 30 days without giving any reason for doing so.
Once we begin manufacturing your steering wheel, the manufacturing process cannot be intercepted and cancelled. 
The deadline for cancelling an order is 30 days from the date on which you received the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. you can inform us of your decision by email:
info@euroactiveretrofits.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days
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- The goods are in the original packaging
The following goods cannot be returned:

- The supply of goods made to your specifications or clearly personalized.

- Custom steering wheels cannot be returned unless they arrive faulty. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. 
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Please know, that oversized goods including our range of front lips are quite expensive to ship and return back to us.