Return and Refund Policy
Return Policy
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on Return and Refund
The following terms are applicable for any products that you purchased with us.
Your Order Cancellation Rights
You are entitled to cancel your order for all products except customizable steering wheels within 30 days without giving any reason for doing so.
Once we begin manufacturing your steering wheel, the manufacturing process cannot be intercepted and cancelled.
The deadline for cancelling an order is 30 days from the date on which you received the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. you can inform us of your decision by email:
info@euroactiveretrofits.com
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days
- The goods are in the original packaging/ box
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- Custom steering wheels cannot be returned unless they arrive faulty.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
shipping cost of returning Goods
Thee is no restocking fee.
There is no cost for returning in case case of this happens when the product is incorrect, damaged by the carrier or defective in another way
You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of purchased the wrong product, it doesn’t fit or they no longer want the item .
After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 14 days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the Euro Active Retrofits is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.
Support: 8:00 am – 10:00 pm Monday to Sunday
Address: Merrylands, New South Wales 2160, Australia
Email: info@euroactiveretrofits.com
Phone: +61 481 770 222